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Urgent! Technical Support Analyst Position in Braga - Parvana

Technical Support Analyst



Job description

About our client:
Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges.

With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve.

Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions.

As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment.

Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results.

You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity.
What you will be doing:

  • Manage customer tickets, escalations, and reporting activities.
  • Maintain up-to-date records in the ITSM tool with all ticket details.
  • Ensure timely completion of operational tasks in line with contractual obligations.
  • Liaise with internal development teams to follow up and resolve support issues.
  • Maintain a good understanding of the customer's deployed solution.
  • Deliver product fixes in accordance with established internal procedures.
  • Monitor and ensure compliance with SLAs and OLAs.
  • Participate in shift rotations and be available for on-call support 24/7.
  • What our client is looking for:
  • A relevant tertiary degree would be beneficial (Computer Science, IT, etc.).
  • Strong understanding of telecom networks, billing and charging systems, as well as interconnect/roaming concepts.
  • Experience with documenting support strategies, plans, and case handling.
  • Familiarity with telecom OSS/BSS environments.
  • Ability to work both independently and as part of a team.
  • Strong communication skills with the ability to interact effectively across all levels of the organisation.
  • Proficiency in at least one scripting language ( PowerShell, Python, Perl etc.).
  • Experience with relational and/or non-relational databases (, SQL, NoSQL, Oracle).
  • Working knowledge of Unix environments and supporting production systems and applications.

  • Required Skill Profession

    Computer Occupations



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