Urgent! Support Intern (IEFP Internship) Job Opening In Albufeira – Now Hiring Codacy
We are looking for a 2nd Line Support Intern who will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support feedback into the product, and troubleshooting/solving bugs and complex issues.
Codacy users reach out to the Support team for all general and product-related questions.
You will help troubleshoot and solve technical issues while ensuring that the team drives smooth adoption of Codacy.
What will be your day-to-day?
Replicate, troubleshoot, and solve technical issues together with customer-facing teams;
Debug our product, identify issues in our codebase, and solve them with the support of our engineering team;
Escalate issues to product and engineering teams, and collaborate in triaging and prioritizing new features;
Identify recurring technical issues and contribute to improvements in internal and customer-facing documentation;
Help team members stay up to date on product knowledge and answer their technical questions;
Suggest and implement process improvements to enhance the support workflow.
Requirements:
Eligible for IEFP Internship (Estágios +Talento);
Bachelor’s degree;
Availability for at least 6 months.
What skills are needed?
Ability to debug, triage, and solve technical issues while documenting all steps along the way;
Understanding of at least one Object-Oriented Programming language, with the ability to debug code;
Experience with Git;
Understanding of JavaScript, Python, Scala, Go, and SQL is a plus;
Familiarity with Unix command line is desirable;
Strong communication skills, with the ability to explain complex technical topics clearly and simply in spoken and written English;
Ability to maintain clear, concise, and positive communication for all cases, including timely follow-ups with team members and engineers;
Understanding of development and deployment workflows;
Willingness to learn;
Creative thinking and problem-solving;
Ability to assist in creating documentation and training materials for external and internal support content.
Gain hands-on experience across various functions;
Work in a supportive and collaborative team;
Enjoy a friendly and welcoming company culture.
While we are a remote-first organisation, this role does require time in our Lisbon office
Codacy builds tools that allow thousands of developers to improve the security and quality of software products, whether it’s written by humans or AI.
Our vision is to help software businesses build a future they can trust.
We're curious, funny, radically honest, yet kind, and thrive on collaboration and transparency.
We're a team of highly dedicated and ambitious domain experts brought together by the mission to help development teams reach their full potential and driven by having a worldwide impact on software development.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Support Intern Potential: Insight & Career Growth Guide
Real-time Support Intern Jobs Trends in Albufeira, Portugal (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Support Intern in Albufeira, Portugal using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1439 jobs in Portugal and 2 jobs in Albufeira. This comprehensive analysis highlights market share and opportunities for professionals in Support Intern roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Codacy is currently hiring and seeking a Support Intern (IEFP Internship) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Support Intern (IEFP Internship) Jobs Albufeira.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Codacy adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Support Intern (IEFP Internship) Jobs Portugal varies, but the pay scale is rated "Standard" in Albufeira. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Support Intern (IEFP Internship) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Support Intern (IEFP Internship) interview at Codacy, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Codacy's products or services and be prepared to discuss how you can contribute to their success.
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