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Support & Implementation Specialist Job Opening In Lisbon – Now Hiring BrandBastion


Job description

Full-time | Remote | B2B SaaS | AI + Social Tech

Are you a tech-savvy problem-solver with a builder’s mindset?

Do you thrive in fast-paced environments where no two days are the same?

BrandBastion is redefining 24/7 support, and we’re looking for a sharp, empathetic, and execution-focused teammate to join us in delivering the fastest, smartest, and most human support in the industry.


Why this role matters

We're not just answering tickets.

We're building the future of support, instant, AI-powered, and truly human.

You’ll be the heartbeat of our support operations, sitting at the intersection of:

  • Real-time chat, email, and internal team support
  • Platform expertise and troubleshooting
  • Client onboarding and implementation
  • Product feedback and operations scaling


You’ll play a critical role in turning support into a strategic growth lever, helping us move fast, scale smart, and continuously improve.


What You’ll Do

  • Be the first line of instant help: Provide live chat, email, and Slack support with clarity, urgency, and empathy, no waiting, no forms, just real help.
  • Onboard and configure: Support new client implementations alongside Customer Success Managers; set up accounts, customize configurations, and ensure a smooth go-live.
  • Solve fast, go deep: Troubleshoot platform issues end-to-end.

    Use tools like Intercom, Knowledge Base, ChatGPT, Loom, or your own creativity to get answers fast.
  • Partner cross-functionally: Collaborate with Product, Engineering, and CX teams to identify issues, document feedback, and ship smarter processes.
  • Own the inbox, build the future: When you’re not in support mode, you’re building documentation, playbooks, FAQs, platform fixes, and smarter workflows.

Our North Star

We aim to redefine customer support:

Instant, AI-powered, and truly human when it matters most.

No queues.

No friction.

Just real help, 24/7.

We design every experience for speed, resolution, and scale, and we build with the belief that support is not a cost center, it’s a conversion and loyalty engine.


Requirements

  • B2B SaaS experience (2–4 years minimum) in support, implementation, or technical account roles, ideally from a fast-moving startup or scale-up.
  • Excellent communication: Clear, proactive, and personable, you build trust through transparency, and always sign off with your name.
  • Tech-savvy and resourceful: You troubleshoot independently, love learning new tools, and figure things out even when there’s no step-by-step guide.
  • Social media fluency: Bonus points if you’ve worked in a social or community-led platform, or just love staying ahead of social nuances and trends (this includes world events - pop culture to politics and everything in between).

  • Builder’s mentality: You document as you go, question the status quo, and constantly improve how things work.
  • Emotionally intelligent: High EQ with the ability to turn friction into connection.

Benefits

At BrandBastion, we help brands like Netflix, Red Bull, NARS, and Uber maximize social engagement across organic and paid, while keeping communities safe and conversations meaningful.

Our platform combines AI and human expertise to deliver moderation, insights, and customer engagement at scale.


We are female-founded, globally remote, and built for those who love autonomy, impact, and speed.

You’ll have opportunities to:

  • Lead strategic initiatives that impact our AI-first approach.
  • Advance into senior leadership roles based on performance.
  • Work with global brands at the forefront of digital engagement.
  • Be part of a fast-growing AI-first company leading the future of brand protection and community management.
  • Competitive Market Rate Compensation + 4+ weeks paid time off
  • Opportunities for global team meets
  • Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.

    * Please submit your CV in English.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Support Implementation Potential: Insight & Career Growth Guide


Real-time Support Implementation Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Implementation in Lisbon, Portugal, highlighting market share and opportunities for professionals in Support Implementation roles.

1378 Jobs in Portugal
1378
518 Jobs in Lisbon
518
Download Support Implementation Jobs Trends in Lisbon and Portugal

Are You Looking for Support & Implementation Specialist Job?

Great news! is currently hiring and seeking a Support & Implementation Specialist to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BrandBastion adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Portugal laws and regulations

What Is the Average Salary Range for Support & Implementation Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lisbon. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support & Implementation Specialist?

Key qualifications for Support & Implementation Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Support & Implementation Specialist?

To improve your chances of getting hired for Support & Implementation Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Support & Implementation Specialist Job Success

BrandBastion interview tips for Support & Implementation Specialist

Here are some tips to help you prepare for and ace your Support & Implementation Specialist job interview:

Before the Interview:

Research: Learn about the BrandBastion's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support & Implementation Specialist interview at BrandBastion, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BrandBastion's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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