Job Overview
Category
Other Office and Administrative Support Workers
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Job Description
Mission
Taking ownership of customer issues reported and seeing problems through to resolutionMaintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolutionProviding 2nd-level support by: Researching
Diagnosing
Troubleshooting
Identifying solutions
Carrying out configurations
Performing upgrades
Carrying out migrations
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Write and maintain documentation Profile
Experience in day-to-day administration of and maintaining data backup & recovery solution in a production environment.Primary Storage : experience with storage products of HPE 3PAR , NETAPP , DELLSecondary Storage : experience with Commvault, Veeam Backup & NetBackupFluency in (technical) English (spoken & written)
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