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Software Engineer II (NodeJS/Python) Job Opening In Portugal, Portugal – Now Hiring Zendesk


Job description

Job Description

Ultimate were acquired by Zendesk in March 2024, we’ve become even more powerful.

Together with Zendesk we’re joining forces to build the world’s most advanced AI agents in CX.

The GenBot group is revolutionizing the generative chatbot and AI assistance landscape with AI Agent Essential, a cutting-edge AI Agent system that's pushing the boundaries of conversational AI.

AI Agent Essential is not your typical chatbot; it's a dynamic, and truly conversational system capable of reasoning and adapting to user needs in real-time.

By leveraging a multi-agent architecture and advanced language models, AI AgentsEssential delivers personalized and engaging user experiences, moving beyond scripted interactions to handle complex tasks and off-script inquiries with ease.

We are delighted to be hiring a Software Engineer for the AI Agent product at Zendesk.

You will own a designated product area and revolutionize how our customers experience our products.

This is an exciting opportunity to bridge the gap between cutting-edge ML powered features and real-world impact.

You'll be working with innovative ML applications, and collaborate with a talented cross-functional team.

What you will be doing

  • Developing and maintaining backend services to support the delivery AI-powered capabilities to our customers at Zendesk scale.

  • Working closely with Product, Management, DS and ML Engineers to define the scope of features and implementation approach.

  • Automating the deployment pipelines for crucial AI-powered services and products

  • Actively collaborating in evolving the workflow and processes together with the members of the team.

  • Supporting our deployed services to ensure a high level of stability and reliability.

  • Pairing with more experienced colleagues and learning from each other.

What you bring to the role

Basic Qualifications:

  • Degree in Computer Science, Machine Learning, Statistics, Engineering, Mathematics

  • 4+ years working experience with at least one of the following server-side programming languages and the matching testing frameworks: NodeJS, Python 

  • 4+ years working with web application observability and storage stacks: DataDog, Grafana, MySQL, MongoDB, Redis, ElasticSearch

  • 2+ years of experience with MySQL or MongoDB database systems 

  • Proven record of software application development in the industry.

  • Good understanding of architecture and software design patterns for server-side  and web domains.

  • Great communication skill and fluency in English.

  • Collaborative and growth mindset along with the desire to continue your ongoing learning and development. 

Preferred Qualifications:

  • Basic experience managing and deploying cloud services in AWS 

  • Experience implementing systems that serve content at web scale with high availability guarantees.

  • Experience working on high throughput messaging systems like Kafka.

  • Experience with graph databases, e.g. Neo4J, Amazon Neptune etc.

Tech Stack

  • Web pipeline: NodeJS, Python

  • ML pipeline: Metaflow, AWS SageMaker, AWS Batch

  • ML models: PyTorch, TensorFlow, MLFlow

  • Storage: RDS MySQL, Redis, S3, ElasticSearch, Aurora

  • Streams and queues: Kafka,

  • Service deployment: ArgoCD, Kubernetes, Spinnaker

  • Logging and monitoring: Datadog, Sentry

#LI-JJ2 

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.

This role must attend our local office for part of the week.

The specific in-office schedule is to be determined by the hiring manager.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Software Engineer Potential: Insight & Career Growth Guide


Real-time Software Engineer Jobs Trends (Graphical Representation)

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zendesk adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Portugal laws and regulations

What Is the Average Salary Range for Software Engineer II (NodeJS/Python) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Portugal. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Software Engineer II (NodeJS/Python) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Software Engineer II (NodeJS/Python) Job Success

Zendesk interview tips for Software Engineer II (NodeJS/Python)

Here are some tips to help you prepare for and ace your Software Engineer II (NodeJS/Python) job interview:

Before the Interview:

Research: Learn about the Zendesk's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Software Engineer II (NodeJS/Python) interview at Zendesk, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zendesk's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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