At Zendesk, our focus is helping our customers build great relationships with their customers.
Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture.
We are looking for a Machine Learning Engineer to join our Machine Learning team.
You will be delivering AI/ML powered features for our customers at Zendesk scale.
Work closely with ML Scientists and Senior Engineers to help bring ML-powered features into production
Participate in discussions about technical design and contribute ideas
Assist in building tools to support model experimentation and model management
Collaborate with DevOps, feature teams, platform teams, and product
Support initiatives around improving the scalability and robustness of our platforms
Help design, prototype, and refine scalable infrastructure
Required
Proficient in at least one of Python or Ruby
At least 1 year of experience in building, scaling, or operating applications, with an eagerness to develop your skills further
Familiarity with RESTful API, Kafka, Docker, Kubernetes, and cloud environments like AWS or GCP
Ability to work through ambiguity with guidance from others, and adapt to changing priorities
Deep respect for team collaboration and openness to learning from others
Interest in building solutions utilizing AI/ML
Preferred
Experience with either Airflow or Metaflow
Experience with recent tooling around LLM evaluation and monitoring
Familiar with one of the machine learning libraries such as Pytorch
Experience with either SQL or DBT
Our servers live in AWS
Our local machine learning models rely on Pytorch
Our ML pipelines use Airflow and Metaflow
Our data is stored in S3, RDS MySQL and Snowflake
Our services and models are deployed to Kubernetes using Docker
Heavy usage of LLM technology from multiple providers
Our services and models are deployed to Kubernetes using Docker
About Zendesk
Zendesk builds software for better customer relationships.
It empowers organizations to improve customer engagement and better understand their customers.
Zendesk products are easy to use and implement.
They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
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