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Service Operations Manager Job Opening In Lisbon – Now Hiring WIRE IT


Job description

Based in Portugal, Wire IT is your specialized IT consulting partner with 18 years of experience driven by an experienced and senior team that helps clients make the right decisions in a fast-moving market.

Wire IT's ambition is to grow while keeping true to its nature: agile, people-centered, and fun.

As we like to say: Its not only what we do, its how we manage that truly make the difference..

If you're looking for more than just a job - if you're looking for a place where you can truly make a difference - you might be the next person to join WIRE IT.

Role: Service Operations Manager

Location: Hybrid, Lisbon 

Responsibilities:

  • Manage and control the operation of service delivery teams

  • Supervise daily operations and identify areas for improvement

  • Analyze and resolve operational constraints

  • Create, monitor, and report operational indicators and service reports

  • Ensure accurate SLAs and service definitions in ITSM

  • Measure and track SLAs and KPIs using Power BI

  • Control backlog and workflow within ITSM tools

  • Support RFP processes and contribute to proposals

  • Drive continuous improvement initiatives and project follow-up

  • Propose and optimize service catalog improvements

  • Provide direct customer communication and conflict management

  • Accompany and support coordinators and supervisors

  • Oversee the implementation of new operations, including risk and profitability assessment
  • Manage procurement of services from partners and suppliers

Requirements:

  • Proven experience as Service Operations Manager or Project Manager

  • Strong communication skills with clients and conflict resolution abilities

  • Ability to manage stress and demonstrate commitment under pressure

  • Experience in productivity reporting (Excel, Power BI)

  • Knowledge of ITSM tools for SLA, backlog, and service catalog management
  • Solid understanding of service delivery processes and continuous improvement methodologies
  • Strong organizational, analytical, and leadership skills

We offer:

  • No-term full-time contract;
  • Health Insurance;
  • 22 days of paid vacation;
  • 4 extra days annually (Carnival, Christmas Eve, New Year's Eve, Birthday);
  • Meal Allowance on card (Coverflex);
  • Referral Bonus;
  • Special discounts and flex options;
  • Training annual budget;
  • A great team-oriented culture;
  • Chance to become a part of a dynamically growing international company;
  • Challenging projects giving the unique opportunity to grow and learn.

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Service Operations Potential: Insight & Career Growth Guide


Real-time Service Operations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Operations in Lisbon, Portugal, highlighting market share and opportunities for professionals in Service Operations roles.

1145 Jobs in Portugal
1145
533 Jobs in Lisbon
533
Download Service Operations Jobs Trends in Lisbon and Portugal

Are You Looking for Service Operations Manager Job?

Great news! is currently hiring and seeking a Service Operations Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at WIRE IT adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Portugal laws and regulations

What Is the Average Salary Range for Service Operations Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lisbon. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Operations Manager?

Key qualifications for Service Operations Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Operations Manager?

To improve your chances of getting hired for Service Operations Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Operations Manager Job Success

WIRE IT interview tips for Service Operations Manager

Here are some tips to help you prepare for and ace your Service Operations Manager job interview:

Before the Interview:

Research: Learn about the WIRE IT's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Operations Manager interview at WIRE IT, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the WIRE IT's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Operations Manager Positions

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