Senior Program Manager

Job description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries.

We supercharge progress through industry-leading capabilities centered around Digital, Engineering, Cloud, and AI.

Our diverse, creative, and passionate people are the driving force behind our work, consistently raising the bar for excellence.

We strive to help our employees find their spark and become the best version of themselves.

Program Manager

Our client is looking for a talented Group Technology Program Manager to help our luxury Maisons during their digital transformation journey, with a specific focus on Client & Market domain and its products.

The Client & Market domain comprises product areas covering Retail, Wholesale, E-Commerce, Client Engagement, Online Customer services, Order Management systems, Omnichannel content, among others.

The Program Manager will work in a global environment with highly distributed teams in different countries and time zones and at different management levels.

He/she will be joining a team delivering program management services, as well as other impactful transversal services, as Quality Assurance and Test Management, Release Management coordination, and Business Relationship management.

He/she will be focusing on the orchestration and coordination of programs, structured in assigned “initiatives” and alignment with related delivering Product organizations.

In specific situations, a Program Manager may be delegated and act as embedded resource within a given Product organization, and will therefore follow the respective ceremonies and instances in agreement with related Product Area Manager.

He/she will apply a defined and evolving documented methodology and set of best practices around Quality Assurance and management of deliverables.

He/she will take active participation on continuous improvement of this ways of working and within a Community of Practices, in the team and the domain.

KEY RESPONSIBILITIES

Orchestration & Coordination of Programs

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Lead the planning & execution, and coordinate delivery - of assigned initiatives (as defined)

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Align with the Product organisations and act as key contributor to ceremonies such as Quarterly Alignment Days (Product PI Plannings)

Within assigned initiatives

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The overarching ambition is to successfully deliver value and achieve customer satisfaction.

Therefore:

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Act as a Group Technology key point of contact for Business & Maisons' stakeholders.

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Drive and/or facilitate cross-domain collaboration in roll-out programs with relevant Group technology stakeholders

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Act as leader and coordinator of the program team, and install thorough collaboration with Product Owners, Product Analysts, Test Managers, Technical Leads, Business Relationship Manager, Release Manager, and other team members.

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Track the scope of deliveries and document relevant changes, along the execution of the initiative.

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Define planning and release plans with the stakeholders.

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Coordinate all phases -from initiation (kickoff) -to post-delivery in production (closing)

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Get forecasts, communicate and follow-up the resource capacity plan

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Identify, highlight and follow-up program dependencies and critical paths.

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Identify, anticipate, analyse and mitigate risks and issues and escalate when required.

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Deal effectively with unforeseen circumstances, and coordinate management of change requests.

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Guide & Inspire: Build trustworthy relationships with stakeholders,

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Communicate expectations and status updates to team members, other stakeholders and Maisons in a timely and clear fashion

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Co-define communication plans with business counterparts, and apply for Group Technology related deliverables

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Ensure budget adherence by tracking program initiative actuals and ensure they are aligned with latest estimates

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Report plans, progress, issues and risks as required by Group Technology and domain practices

If assigned as Embedded resource in a Product Area

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Act as a direct support to Product Area Manager, in interactions with key roles of the product area.

Lead and facilitate related action plans.

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Promote standard ways of working, and act as a facilitator for process optimizations, towards improved efficiency and agility.

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Be involved in preparation and execution of Quarterly Alignment Days and varied roadmaps affecting the delivery of the team.

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Serve as key point of contact to ensure the control of the domain Portfolio elements, including for reporting and escalation purposes.

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Leverage operationally Quality Assurance, Release Management and Business Relationship Management services in the product area.

Ways of working & Continuous improvement

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Thoroughly apply company's compliance and security requirements across initiatives.

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Apply Group Technology & domain methodology and best practices, especially around Quality Assurance and readiness of deliverables.

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Identify axes of improvement and contribute to the constant adaptations of the program management methodology

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Actively participate to relevant Community of Practice instances

PROFILE REQUIREMENTS

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B.Sc. or MSc in Computer Science, Software Engineering or related field

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10+ years of experience in Technology Project/Program Management with significant Quality Assurance aspects.

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Proven technical project management with strong interpersonal, and communication skills and high attention to detail.

Project Management certification is recommended.

Essential experience

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Experience in software architecture and development lifecycle, in combined technology and functional environment.

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Experience in leading and delivering related integration projects/programs, preferably with omnichannel dimensions, from initial study to production stabilization.

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Experience in integrated E-Commerce and/or Retail and/or CRM portfolio management is a must.

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Experience in integrated Customer Services and/or Wholesale portfolio management is suitable.

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Hands on experience with technology concepts such as APIs, micro-services, Cloud hosting, OMS, CRM (e.g., Salesforce platform), ERP (e.g., SAP).

Other experiences

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Ability to work in a complex, fast-paced, distributed environment with high expectations.

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Strong knowledge of agile, waterfall and hybrid methodologies

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Strong analytical, problem-solving, negotiation and organizational skills

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Strong customer service focus

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Ability to communicate with technical and business teams (all levels)

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Good knowledge of service delivery management field

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Management of stakeholders in a distributed environment, on-shore, near-shore and off-shore.

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Fluent English required, French is suitable, other languages are a plus (e.g., German, Italian, Spanish, Chinese)

.Flexibility to travel abroad on periodic basis (e.g., Geneva probable, other destinations possible)

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Significant experience with SAP Solution Manager, Confluence and Jira is suitable.

Why Us

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday
• Hybrid Work Model
• Meal allowance on card/voucher

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

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Required Skill Profession

Other General