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Senior Backend Engineer - AI Agents Job Opening In Portugal, Portugal – Now Hiring Zendesk


Job description

Job Description

As a Senior Backend Engineer at Zendesk AI Agents you'll play a key role in shaping and building our backend, collaborating closely with our Product Manager, AI and Machine Learning Engineers, Frontend developers, and the broader tech team to deliver groundbreaking features focused on speed and reliability.


The Agentic tribe is revolutionizing the chatbot landscape with Gen3, a cutting-edge AI Agent system that's pushing the boundaries of conversational AI.

Gen3 is not your typical chatbot; it's a goal-oriented, dynamic, and truly conversational system capable of reasoning, planning, and adapting to user needs in real-time.

By leveraging a multi-agent architecture and advanced language models, Gen3 delivers personalized and engaging user experiences, moving beyond scripted interactions to handle complex tasks and off-script inquiries with ease. 

As an engineer on our team, you'll be at the forefront of this exciting technology, contributing to a product that's redefining how businesses and users interact.

You will have full responsibility to build, test, and iterate rapidly to bring high-quality AI products to our massive user base at an unparalleled scale. 

Join us in revolutionizing the chatbot/agent landscape and be part of a team that's shaping the future of AI interactions.

Key Responsibilities:

  • Maintain and develop components and services together with your team

  • Architect and implement complex applications, using well accepted design patterns leveraging our AI to transform the customer service industry.

  • Craft and maintain high traffic services and APIs in a team of experienced software engineers.

  • Anticipate future use cases and developments to strategize and design a microservice infrastructure that connects to multiple third party systems.

  • Improve our code base and processes and develop new product features.

  • Become part of the backend chapter, a community where everyone has an impact on the architecture of the system.

    From gathering feedback on your designs, educating others about patterns you are an expert in, to owning complex, cross-team tech initiatives.

  • Stay up to date on industry trends, helping drive us to innovate, learn and experiment with new tools and technologies to continuously

What you bring to the role

We’re looking for a communicative, experienced engineer who takes pride in producing disruptive technology products, built upon logical, simple and effective solutions to complex issues. 

  • Skills and confidence in writing robust code to build high-performing applications

  • Knowledgeable on microservices architecture, design patterns and best practices

  • Ability to create fast database queries for large amounts of data.

  • Positive, pro-active team player who is passionate about their craft, is keen to take part in product discussions, and cares about helping the team deliver.

  • You enjoy coaching and enabling others and are a natural motivator and enthusiastic mentor.

  • Reliable and transparent engineering, regularly unit testing and documenting your work.

  • You foster and champion a culture of continuous feedback and utilize it as a tool for growth

  • Drive for continuous learning, with the ability to get up to speed with new systems and concepts quickly.

  • Good communication skills, high proficiency in English with the ability to adapt communication style to given audience and situation.

  • Experience with NodeJS (ES7), MongoDB, Typescript. 

Our tech Stack

TypeScript, MongoDB, Elasticsearch , Google Pub/Sub , Sentry, Redis, Kubernetes, Terraform, Argocd, Grafana, GitHub

Interview Process:

We are excited to learn more about you, so we want to be transparent about what you can expect from our interview process:

1.

Initial Call with Talent Team - 15 mins

2.

Interview with one member of the Hiring Team - 45 minutes

3.

Take-home technical challenge or live coding session

4.

A technical interview with two of our developers to talk more in-depth about your technical experience and answer any questions you might have - 1 hour

5.

Final interview with 2 of the following: CTO and Engineering Manager - 45 minutes

The Poland annualized base salary range for this position is zł262,000.00-zł394,000.00.

Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors.

This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.

This role must attend our local office for part of the week.

The specific in-office schedule is to be determined by the hiring manager.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Senior Backend Potential: Insight & Career Growth Guide


Real-time Senior Backend Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Backend in Portugal, Portugal, highlighting market share and opportunities for professionals in Senior Backend roles.

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Are You Looking for Senior Backend Engineer AI Agents Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zendesk adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

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5. Accountabipty

6. Respect for human rights

7. Obeying Portugal laws and regulations

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Interview Tips for Senior Backend Engineer AI Agents Job Success

Zendesk interview tips for Senior Backend Engineer   AI Agents

Here are some tips to help you prepare for and ace your Senior Backend Engineer AI Agents job interview:

Before the Interview:

Research: Learn about the Zendesk's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Backend Engineer AI Agents interview at Zendesk, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zendesk's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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