Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Performance & Operations Manager.
Portugal Jobs Expertini

Urgent! Performance & Operations Manager Job Opening In Lisbon – Now Hiring WTW

Performance & Operations Manager



Job description

Do you want to be part of a strategic project, focused on innovation and excellence, delivering client value?

Are you prepared to be part of the Lisbon Regional Delivery Hub?

The Lisbon hub differentiates from other hubs by partnering with consulting teams across Europe to deliver client value through technical expertise, innovation and streamlined solutions.

The Lisbon hub is a Willis Towers Watson hub of excellence that supports WTW’s consulting operations in the United Kingdom (UK) and Western Europe (WE).

Working in close partnership over the last 12 years with consulting teams, software developers and business specialists, the Lisbon hub has grown into a 175 - colleague operation through strong commitment to operational excellence, value creation, client focus, integrity and respect.


Together we transform tomorrows.

In Corporate Risk and Broking we support companies in effective risk and insurance management.

Considering clients corporate goals, we develop robust and economical strategies to mitigate risks, transferring it to insurers.

The Role


The Performance and Operations manager will help the Broking Operations Leader by overseeing and managing various projects that enhance workflow efficiency, automation, financial management, and other special initiatives.

Key responsibilities include:


Project Planning and Management:

  • Plan, execute, and oversee projects related to workflow optimization, automation savings and special initiatives 
  • Develop project plans, including defining scope, setting milestones, and establishing timelines.
  • Coordinate with cross-functional teams to ensure project alignment with business objectives.
  • Have a global overview of the occupancy/allocation of the resources 
  • Facilitate and promote regular sessions to agree with service leaders on the best resource allocation
  • Provide Broking Leader an overview on workflows, taking action as necessary to ensure that all services are delivering work as agreed in Budget
  • Monitor resource allocation to ensure that they are sufficient to meet workload demands in the various services
  • Workflow
  • Identify and flag to the Broking leader future resources needs (as soon as possible to actionate the recruitment process)
  • Develop and monitor metrics for all services
  • Financial Management Support 

  • Send reports to our stakeholders every month and clarify any doubts
  • Support on the LSC Budget and monthly monitoring of costs and revenues

    Automation Initiatives:
     
  • Monitor the effectiveness of automation solutions and make adjustments as necessary

  • Required Skill Profession

    Operations Specialties Managers



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Performance Operations Potential: Insight & Career Growth Guide