Global CSA Operations Manager

Job description

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HR Business Partner | Talent Acquisition & Development Leader | DEI Advocate | Full-Cycle Recruiting Expert | Strategic HR Advisor

In 1966, in Marseilles, while the world was talking about Star Trek , Sodexo was serving its first customers, launching our journey in Quality-of-Life Services , led by the visionary Pierre Bellon.

Since then, we have continued to grow, providing essential everyday solutions and improving the lives of millions of users worldwide.

Supported by 400,000 dedicated colleagues in 64 countries , we keep expanding and innovating.

About Sodexo Business Services (SBS)

Portugal is no exception! Five years ago, we established Sodexo Business Services (SBS) , our shared service center.

Here, you will have the opportunity to join various Financial teams such as Record to Report, Order to Cash, Purchase to Pay, Financial Analysis, and Master Data , supporting European markets and ensuring business growth.

Join Us!

We are looking for talented professionals to be part of our team, bringing unique skills and perspectives to help us grow even further.

Opportunity: Global CSA (Coordinated services agreement) Operations Manager

• Lead the relationships with the CSAs partners across all regions
• Pro-actively develop and build client and customer relationships with MSD stakeholders
• Provide thought leadership on all IFM service delivery and act as a subject matter expert for service delivery for a total IFM CSA offer
• Point of escalation and issue resolution for all issues within the CSA markets
• Implement and maintain business improvement processes, standardisation and improvement into all areas of the CSA business model
• Support business growth within the CSA markets
• The role requires relationship management at all levels to work effectively across Sodexo Management Teams, CSA Partners & working within a matrix organisation
• Clearly articulate Sodexo and MSD expectations and coordinate to CSA Partners
• Act as the key strategic interface between our Sodexo Accounts Directors and our CSA Partners
• Responsible for coordinating the delivery of MSD business targets and identified annual priorities, whilst always maintaining contractual and service compliance
• Liaison and co-ordination with in-country/regional management and operational teams
• Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
• Responsible for the day-to-day coordination of services to MSD by the CSA partners, in alignment with overall account strategy
• Actively work across all regions as part of the leadership team
• Interface and collaborate with country teams and country subject matter experts via a matrix structure

What You Need to Succeed:

• An accomplished executive with over 10 years + experience on both the client and/or supply side (IFM, Procurement, Commercial Real Estate)
• Fluent spoken and written English as the main business language
• International and/or multi country/regional experience – management of complexities, divergent interests, cultured in different geographies
• Experience of blue-chip organisations and high-quality delivery
• Experience of having operated successfully within an outsourced B2B environment
• Experience of working in or leading a transformation programme
• Proven experience in working across geographical boundaries and building diverse teams
• Leadership & strong management skills: capacity to motivate, influence without direct / line management control coach & develop team members, provide feedback, build talent pools, foster collaboration, delegate
• Demonstrable track record of developing successful operational strategies across a broad portfolio of target client groups
• Ability to make and stand by tough decisions
• Live the Sodexo values and promote brand standards as an ambassador
• Ability to interface with clients at all levels, in a matrix organization
• Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly
• Rigorous, working with methodology and processes, experience in project management is a strong asset
• Greater degree of knowledge, planning/ability to integrate abilities, manage diverse teams, processes
• Considerable experience in sector contracting and sector technical service delivery
• Proven financial acumen essential with commercial experience and business acumen
• Proven track record of initiating and leading demanding business transformation programs
• Proven experience of developing profitable relationships with clients
• Proven experience in identifying new business
• Active listener with excellent communication, influencing and facilitation skills
• High standards of numeracy and written communication, particularly sales/bid copy
• Continuous professional curiosity in industry/specialism

What We Offer:

• Hybrid work model and flexible working hours
• Health & Life Insurance
• Meal allowance paid via card
• Additional paid leave (birthday, volunteering day, extra vacation day )
• Access to 6,000+ free online courses
• Professional growth opportunities within Sodexo
• Participation in multicultural projects
• Well-being initiatives to support our teams

Apply now! Send your CV to with the job title in the subject line.

Diversity & Inclusion Statement

Sodexo is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment based on merit.

We respect your privacy.

Your personal data will be used exclusively for recruitment purposes, processed under GDPR regulations, and treated confidentially.

For further details, contact .

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Accounting/Auditing, Business Development, and Finance
• Facilities Services

Required Skill Profession

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