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Urgent! Customer Service Representative (Swedish) Position in Porto - The lemon Consulting

Customer Service Representative (Swedish)



Job description

Position: Customer Service Representative

Location: Porto, Portugal

Work model: Work from Home

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

  • Handle inbound calls to assist customers with inquiries
  • Sell products tailored to customer needs
  • Cross-sell and upsell products and associated products
  • Provide customer support for post-booking and booking management
  • Support travel agents with bookings and ensure smooth booking management
  • Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

    REQUIREMENTS:

    • Native / fluent in Swedish (C2) both verbal and written.

      Fluent in English (minimum B2 level)
    • Previous experience in customer service or sales, preferably in the travel or hospitality industry
    • Strong communication skills with the ability to engage and build rapport over the phone
    • Ability to manage multiple inquiries and provide accurate information efficiently
    • Experience in upselling and cross-selling products or services
    • Customer-focused mindset with a commitment to delivering high-quality service
    • Proficiency in booking systems or travel management tools will be considered as an advantage
    • Strong attention to detail and problem-solving mindset
    • Ability to effectively communicate, both written and verbally
    • Ability to multitask in fast paced environment
    • Working schedule: shift rotation, Monday to Friday: 08:00h - 18:00h, Saturday and Sunday 08:00h - 17:00h

      OFFER:

      • Opportunity to work with a leading global travel & tourism brand
      • Competitive salary with performance-based incentives
      • Professional growth opportunities within the BPO industry
      • Collaborative and supportive work environment
      • Access to exclusive travel perks and discounts
      • And many more!



      Required Skill Profession

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