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Ask Services - AI Digital Assistant / Program Support - Intern (limited, part-time) Job Opening In Porto Salvo – Now Hiring SAP


Job description

We help the world run better

At SAP, we enable you to bring out your best.

Our company culture is focused on collaboration and a shared passion to help the world run better.

How?

We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.


YOUR FUTURE ROLE



As an Ask Services Level 1 Triage & Dispatching (L1 T&D) team member, the work you do will ensure SAP’s Sales and other customer facing Roles have the information they need to help SAP customers and partners around the world.

After learning the basics about SAP, its business strategy, solutions and service offerings, you will be taught Ask Services Support Operations.

This means you will learn SAP Solutions & Services, Sales Process and the Customer Value Journey and finally you will learn the Ask Services tools, systems and processes.

Once have learnt the basics, you will use the Ask Services platform, run the processes and procedures to triage all incoming requests and provide answers to all level 1 questions.

You then can potentially also dispatch all level 2 and level 3 questions to the appropriate Single Points of Contact (SPOC) or Subject Matter Experts (SME) for each Region and Line of Business/Solution Area/Portfolio Area.

You will also support the business operations tasks as well; those related to the “Ask Services Digital Assistant” application.

This is a GenAI chatbot specifically built to automate the L1 T&D tasks, streamline field support by as supporting immediate answers to questions.

Your role would be to become responsible of the quality of the solution, by supporting the tests and maintenance lifecycle.

YOUR PROFILE

  • Educational Background: Minimum a bachelor's degree in Business Management/Business Analytics, Engineering, IT or a related field.


  • Professional Experience: Previous internship or related work experience
    Experience working in the international market and within the software industry
    Experience in program planning and project management
    Experience and ability to understand and manage complex business/IT requirements

  • Additional Skills: Excellent communication and presentation skills
    Ability to work in a team, strong communication skills and ability to work independently
    Strong technical ability to automate reports and processes
    Ability to handle multiple tasks, manage conflicting priorities, and complete assignments under aggressive time constraints independently
    General understanding of sales and support systems as well as relevant processes and practices
    A proactive attitude, analytical mindset, and a keen attention to detail
    Flexibility and ability to adjust to new demands with a sense of urgency
    Fluent in written and spoken English language

  • ABOUT THE TEAM
     
    Ask Services is an internal program, initiative and team within SAP’s Strategy & Operations unit.

    Its mission is to provide content, tools and globally consistent expertise to Sales and other customer facing roles on SAP Cloud Service offerings.


    Bring out your best


    SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

    Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

    As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

    Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

    At SAP, you can bring out your best.

    Required Skill Profession

    Librarians, Curators, And Archivists


    • Job Details

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    Unlock Your Ask Services Potential: Insight & Career Growth Guide


    Real-time Ask Services Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Ask Services in Porto Salvo, Portugal, highlighting market share and opportunities for professionals in Ask Services roles.

    318 Jobs in Portugal
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    Download Ask Services Jobs Trends in Porto Salvo and Portugal

    Are You Looking for Ask Services AI Digital Assistant / Program Support Intern (limited, part time) Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SAP adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Portugal laws and regulations

    What Is the Average Salary Range for Ask Services AI Digital Assistant / Program Support Intern (limited, part time) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Porto Salvo. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Ask Services AI Digital Assistant / Program Support Intern (limited, part time)?

    Key qualifications for Ask Services AI Digital Assistant / Program Support Intern (limited, part time) typically include Librarians, Curators, And Archivists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Ask Services AI Digital Assistant / Program Support Intern (limited, part time) Job Success

    SAP interview tips for Ask Services   AI Digital Assistant / Program Support   Intern (limited, part time)

    Here are some tips to help you prepare for and ace your Ask Services AI Digital Assistant / Program Support Intern (limited, part time) job interview:

    Before the Interview:

    Research: Learn about the SAP's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Ask Services AI Digital Assistant / Program Support Intern (limited, part time) interview at SAP, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SAP's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Ask Services AI Digital Assistant / Program Support Intern (limited, part time) Positions

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