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Urgent! Ask Services - AI Digital Assistant / Program Support - Intern (limited, part-time) Job Opening In Porto Salvo – Now Hiring SAP

Ask Services AI Digital Assistant / Program Support Intern (limited, part time)



Job description

We help the world run better

At SAP, we enable you to bring out your best.

Our company culture is focused on collaboration and a shared passion to help the world run better.

How?

We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.


YOUR FUTURE ROLE



As an Ask Services Level 1 Triage & Dispatching (L1 T&D) team member, the work you do will ensure SAP’s Sales and other customer facing Roles have the information they need to help SAP customers and partners around the world.

After learning the basics about SAP, its business strategy, solutions and service offerings, you will be taught Ask Services Support Operations.

This means you will learn SAP Solutions & Services, Sales Process and the Customer Value Journey and finally you will learn the Ask Services tools, systems and processes.

Once have learnt the basics, you will use the Ask Services platform, run the processes and procedures to triage all incoming requests and provide answers to all level 1 questions.

You then can potentially also dispatch all level 2 and level 3 questions to the appropriate Single Points of Contact (SPOC) or Subject Matter Experts (SME) for each Region and Line of Business/Solution Area/Portfolio Area.

You will also support the business operations tasks as well; those related to the “Ask Services Digital Assistant” application.

This is a GenAI chatbot specifically built to automate the L1 T&D tasks, streamline field support by as supporting immediate answers to questions.

Your role would be to become responsible of the quality of the solution, by supporting the tests and maintenance lifecycle.

YOUR PROFILE

  • Educational Background: Minimum a bachelor's degree in Business Management/Business Analytics, Engineering, IT or a related field.


  • Professional Experience: Previous internship or related work experience
    Experience working in the international market and within the software industry
    Experience in program planning and project management
    Experience and ability to understand and manage complex business/IT requirements

  • Additional Skills: Excellent communication and presentation skills
    Ability to work in a team, strong communication skills and ability to work independently
    Strong technical ability to automate reports and processes
    Ability to handle multiple tasks, manage conflicting priorities, and complete assignments under aggressive time constraints independently
    General understanding of sales and support systems as well as relevant processes and practices
    A proactive attitude, analytical mindset, and a keen attention to detail
    Flexibility and ability to adjust to new demands with a sense of urgency
    Fluent in written and spoken English language

  • ABOUT THE TEAM
     
    Ask Services is an internal program, initiative and team within SAP’s Strategy & Operations unit.

    Its mission is to provide content, tools and globally consistent expertise to Sales and other customer facing roles on SAP Cloud Service offerings.


    Bring out your best


    SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

    Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

    As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

    Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

    At SAP, you can bring out your best.


    Required Skill Profession

    Librarians, Curators, And Archivists



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