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Urgent! AI Implementation Operations Associate - AI Solutions Team Job Opening In Lisbon – Now Hiring Implement AI
AI Implementation Operations Associate - AI Solutions Team
Lisbon, Portugal | Full-time | Hybrid
Join Our Solutions Team - Ensure Excellence in AI Implementation
About the Role
As an Operations Associate on the Solutions team, you will be the quality gatekeeper and operational backbone of our AI implementations.
You'll ensure every client solution meets our high standards before deployment, while keeping our Solutions team running efficiently.
This role combines QA expertise, customer-facing support, and operational excellence to deliver flawless AI transformations.
You'll work directly with our Solutions team and AI Engineers teams to test, validate, and optimise AI agent deployments.
This is perfect for someone with a strong Operations and Quality background who wants to apply their skills to cutting-edge AI implementations while maintaining direct client contact.
Key Responsibilities
Quality Assurance & Testing
Lead quality assurance processes for all client AI implementations before go-live
Develop and execute test cases for AI agent workflows and integrations
Identify bugs, edge cases, and potential issues in solution designs
Create quality assurance checklists and validation protocols for the Solutions team
Maintain quality standards across all solution deployments
Process Improvement
Identify gaps in our QA and implementation processes
Propose and implement operational improvements
Build automated testing workflows where possible
Use AI tools to streamline QA and documentation tasks
Maintain implementation quality metrics and reporting
Solutions Operations Support
Manage solution deployment schedules and project timelines
Organise and maintain solution documentation and client configurations
Manage documentation requests for data security and identify bottlenecks
Coordinate between Solutions, Sales, and Engineer teams
Maintain solution templates, playbooks, and knowledge bases
Customer-Facing Activities
Participate in client meetings and gather requirements
Document and triage customer-reported issues
Support client onboarding with quality checks and validation
Create customer-facing documentation and help guides
Assist with solution demonstrations when QA expertise is needed
Ensure smooth handoffs between implementation and support
What We Are Looking For
Essential Requirements
Based in Lisbon (or willing to work from Lisbon regularly)
Strong business experience and process knowledge with BPO/contact centre experience preferred.
Strong QA/Quality Assurance background (3+ years) - Experience in Outsourcing testing or solution validation
Customer-facing experience required - Comfortable leading client testing sessions and gathering requirements
Experience supporting technical or solutions teams
Highly organised with exceptional attention to detail
Process-oriented mindset with ability to create scalable workflows
Technical Skills
Experience with Quality Assurance methodologies and testing frameworks
Proficient with testing and project management tools
Strong documentation and technical writing skills
Key Attributes
Problem-solver who can think like both QA engineer and customer
Fast learner who can quickly understand different business processes
Genuine interest in AI and automation
Strong English communication skills written and verbal.
Ability to manage multiple client implementations simultaneously
Proactive approach to identifying and preventing issues
Why This Role Matters
You'll be the guardian of quality for our AI implementations - ensuring every client gets a flawless solution.
Your work directly impacts customer satisfaction, reduces support tickets, and enables our Solutions team to scale efficiently.
This is a unique opportunity to apply QA expertise to AI implementations while gaining exposure to diverse industries and use cases.
Ready to Build the Future?
Send us:
Your CV highlighting QA experience and operations roles
2-3 examples of QA processes you've improved or customer issues you've resolved
A brief video explaining how your QA and operational expertise would strengthen our Solutions team
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Unlock Your AI Implementation Potential: Insight & Career Growth Guide
Real-time AI Implementation Jobs Trends in Lisbon, Portugal (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for AI Implementation in Lisbon, Portugal using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 352 jobs in Portugal and 155 jobs in Lisbon. This comprehensive analysis highlights market share and opportunities for professionals in AI Implementation roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Implement AI is currently hiring and seeking a AI Implementation Operations Associate AI Solutions Team to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Implement AI adheres to the cultural norms as outlined by Expertini.
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