Fullstack Software Engineer (Node.js, TypeScript, React) - AI Agents Advanced Insights

Overview

Fullstack Software Engineer (Node.js, TypeScript, React) – AI Agents Advanced Insights at Zendesk.

You will contribute to building features that harness AI to help users understand, interpret, and act on complex information.

This is a fullstack role with a backend emphasis, including crafting user-centric interfaces and rich visualizations while owning delivery end-to-end.

You will work closely with product managers, designers, data engineers, data analysts, and fellow developers to create seamless, intuitive experiences that combine rich data, intelligent systems, and responsive UIs. Your work will directly influence how customers make informed decisions based on real-time, AI-powered insights.

What You Bring to the Role (Responsibilities)

• Solid experience building modern web applications using TypeScript, React, and Node.js.
  
  
• Familiarity with REST APIs, data fetching strategies, and integrating with external services.
  
  
• Write clean, modular, and tested code with a focus on maintainability and speed.
  
  
• Experience with design systems and component libraries, with attention to performance, accessibility, and usability.
  
  
• Product-minded engineer who cares about the end-user experience and proactively contributes ideas to improve product outcomes.
  
  
• Excellent communication skills and a proactive mindset; collaborates well in cross-functional teams and helps others.
  
  
• Drive for continuous learning, reflection, and improvement in personal and team growth.
  
  

A big plus if you have experience with analytics frameworks or business intelligence tools (e.g., Looker), are familiar with AWS and GCP, and comfortable with CI/CD pipelines.

Also beneficial is understanding of microservice architecture, event-driven systems, and basic database design (relational and NoSQL).

What We Measure (Success)

• Deliver well-scoped, high-quality features across the stack with appropriate guidance.
  
  
• Contribute to reliability, maintainability, and performance through clean code and thoughtful testing.
  
  
• Collaborate effectively across disciplines and participate in team planning and discussions.
  
  
• Demonstrate ownership, communicate blockers, and seek feedback to improve work.
  
  
• Show growth over time in technical skills and product understanding, with increasing independence.
  
  

Tech Stack

• Frontend: TypeScript, React, Looker
• Backend: Node.js (ES7+), TypeScript, MongoDB, Google Pub/Sub
• Infrastructure: GCP, AWS, Kubernetes, Terraform, ArgoCD, Sentry, Redis, Grafana, Datadog, GitHub Actions

Work Model

Hybrid: This role offers a team-level hybrid experience with onsite collaboration and flexible remote work for part of the week.

The role requires in-office presence part of the week; exact schedule is determined by the hiring manager.

Equal Opportunity and Accessibility

Zendesk is an equal opportunity employer committed to fairness and transparency.

Applicants may be screened by artificial intelligence or automated decision systems in accordance with Company guidelines and applicable law.

We foster global diversity, equity, and inclusion.

We provide reasonable accommodations for applicants with disabilities, and disabled veterans in compliance with applicable law.

For accommodation requests, please contact